Return and Refund Policy

At Snapico, every frame and gift is handmade and personalized just for you. We pour care into each piece, and we want you to feel completely confident when you shop with us. Please take a moment to read our policy below so you know exactly what to expect.

1. Our Personalization Promise (No Standard Returns or Refunds)

Because every product we create is custom-made and personalized specifically for you, we are unable to offer standard returns, exchanges, or refunds for:

Change of mind or buyer’s remorse
Incorrect details, photos, spellings, or design choices submitted by the customer at the time of ordering

Since your product is made exclusively for you, we’re unable to resell or repurpose it once it’s created — so we kindly ask that you double-check all personalization details (names, photos, spellings, sizes, etc.) before confirming your order.

2. The One Exception: Transit Damage

We understand how disappointing it is to receive a damaged product, especially one that’s been made with care. That’s why we make one exception to our no-returns policy:

If your product arrives damaged due to mishandling during courier or transportation, we will make it right.

This is the only circumstance under which a replacement is offered.

3. Unboxing Video: Required for All Damage Claims

To help us verify transit damage and process your claim quickly and fairly, an unboxing video is mandatory. Please note:

The video must be clear, continuous, and unedited — recording should begin before the package is opened and continue without any cuts or pauses until the product is fully unwrapped.
The video should clearly show the outer packaging condition, the unboxing process, and the damaged area of the product.
This video must be shared with our support team as proof when you report the issue.

Please note: Claims for damage without a valid unboxing video unfortunately cannot be processed, as we have no way to confirm the damage occurred in transit.

4. How We Resolve Verified Damage Claims

Once our team reviews your unboxing video and confirms the damage occurred during transit:

We will replace your damaged product at no extra cost to you.
Please note that we offer replacements only — we do not provide cash refunds for transit damage claims.
We’ll work with you to get your replacement crafted and shipped as quickly as possible.
5. You Can Relax — Here’s Why

We know damage claims can feel stressful, so here’s the good news: they’re rare, because we take packaging seriously.

Every Snapico product is packed using high-quality, protective packaging materials designed specifically to safeguard handmade frames and gifts during transit.
We partner only with reliable, trusted courier services known for careful handling of fragile and custom items.
From the moment your order leaves our workshop to the moment it reaches your doorstep, we take every precaution to make sure it arrives just as beautifully as it left us.

So go ahead and order with confidence — we’ve got your gift covered, quite literally.

6. How to Report Transit Damage

If your item arrives damaged, please reach out to us within 2 days of delivery with the following:

Your order number
The unboxing video (as described above)
Clear photos of the damaged product and packaging (optional but helpful)

Contact us at:

Email: Gklbrmn@gmail.com
Phone: 9101264940
Support Hours: 10 am to 1 pm

We’re here to help and will respond to your claim within 7 business days.